FAQ's - Frequently asked questions & help.

The following system requirements are necessary:

• Operating systems:Windows 10/11 (64-bit)
• Minimum requirements:Processor: Intel I3 5th generation, RAM: 4 GB
• Recommended: Processor Intel I5 5th generation, RAM: 8 GB, hard drive storage: SSD
• Screen resolution:1920 x 1080 Full HD
• Only compatible with GpManager 7

Download the demo version or request the installation package on a USB stick.

To install and activate individual libraries, please contact Springer Aktiv AG customer support and make an appointment:

• Telephone: +49 (0)30 49 00 03 - 0, e-mail: support@springer-berlin.de
• Important: The programme can only be activated via SPRINGER AKTIV AG!

• Please restart the SQL server and browser service
• If this does not help, please contact the SPRINGER hotline: +49 (0)30 / 49 00 03 - 0

Firstly, you should ask your administrator whether they can reactivate your access data. If they have also forgotten the administrator password, you will need to call us.

Set up under "Settings/Printers". Various printers can be stored.

• Under "Settings/Backup" you will find the option to import exported GPF files.
• Set up automatic backup.

• Check hardware requirements

You can change the customer logo under "Settings/Licence data". Video tutorial

• Create a backup if you have not already done so.
• Install EasyCad from the medium on the new PC.
• Call Springer to activate the programme.
• Old installation will be deleted.
• If there are any problems with the installation or if you are not confident enough to do it yourself, SPRINGER will take care of the installation for a fee of 25 euros for every 15 minutes required.

Select the correct resolution and screen ratio under "Settings".

First and foremost, you should make sure that no lamps or similar are shining on the scanner. However, if the scanner is placed next to a window, this can also lead to an undesirable effect. In this case, it is best to use a black microfibre cloth and place it around the patient's feet when scanning.

• First of all, you need to call up the Measure module.
• Then click on the "New scan" button
• Now set the red line using the tolerance control. It is important that the red border wraps around the entire foot.
• Then place the vertical red line in the correct position and click on the "Verticalise foot axis" button.
• If you are satisfied with the result, finalise the measurement with the "Cut" button and the measurement can no longer be changed.

• Select a library of your choice.
• Give the insole a name.
• Select the measurement (up to 4 measurements possible).
• Select the correct parameters.
• If you are now in the construction, the first step would be to position the measurement correctly on the insole. To be able to position the measurement, you must activate the button that is responsible for positioning the measurement. You will now see two active points on the measurement to be able to move and rotate this measurement.
• If you realise when positioning the scan that the correct insole size has not been selected, you must select the correct insole size using the insole proportions.
• You can also change the shape of the insole using the "Length allowance" and "Width allowance" sliders and the alternatives.
• Then add the modules that you intend to use for the construction.

• Check your internet connection.
• If the internet connection is working, check whether there are any new updates provided by EasyCad.

• First and foremost, make sure that the exported measurement is a BMP (bitmap) or JPEG. Other image formats are not supported by EasyCad.
• If the measurement is displayed in the construction but the proportions are not correct, the DPI resolution may need to be adjusted. This setting can only be made by the administrator in the settings.